GENERAL TERMS AND CONDITIONS OF SALE / COMPANY IMPRINT

Every purchase on the website, shop.casanita.it, is governed by the following general terms and conditions of contract, which Casanita s.a.s. with its registered office in Via Aldo Moro 3/A 13900 Biella (BI), reserves the right to modify.

Any new conditions will become effective from the moment that they are published on this website. We invite you therefore to read the terms and conditions of sale carefully, each time you intend to make purchases on shop.casanita.it.

 

PLACING AND ACCEPTING ORDERS

To place an order, you must be an adult. Orders sent will be binding on Casanita s.a.s only after you have received a confirmation email that the order process has been completed successfully, payment has been authorized and the products are available, at least in part. It is recommended that you print out the order confirmation email and keep it. If you do not receive an email confirmation, contact us using the form available in the Customer Service section.
None of the information contained on the website, shop.casanita.it, can be considered as an offer but rather as an invitation to offer.

 

DELIVERY AND PAYMENT METHODS

The purchaser must choose which payment and delivery methods she/he wishes to accept on the website, shop.casanita.it. No other payment or delivery methods are accepted other than those indicated.

 

DELIVERY TERMS

The delivery terms listed in the delivery options indicate the usual period of time required to deliver the products.
Casanita S.a.s. undertakes to endeavour to ensure you receive the products within this timeframe but cannot be held liable for any damages resulting from any possible delay that may occur during transportation.

 

RIGHT TO WITHDRAW

Pursuant to Italian Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code), you have the right to withdraw from the contract, without penalty for a period of fourteen (14) working days from the day on which you receive the product. To withdraw from the contract you must give notice to us of your intention, by completing the specific form in the Customer Service section, within the timeframe set out above. You will then receive instructions on the method of returning the product that is the subject of your right to withdraw.

 

PRODUCT RETURN

Within the same timeframe of fourteen (14) working days, you must return the products in full, with the guarantee seal and tags intact, ensuring no signs of use and in their original packaging, including the related shipping documents. The shipping of the products to the sender is done through our courier and therefore under our responsibility. You will be charged a contribution towards these costs at the time of crediting of the merchandise. As soon as we receive the products in the aforementioned conditions, we will refund the amount of the goods on which you have exercised your right to withdrawal, by crediting the amount or refunding it to the PayPal/credit card or Bank account depending on the payment method used to place the order.

The right to withdraw from the contract does not apply to made to measure or personalized products.

 

GUARANTEE

Casanita S.a.s guarantees that the products sold are free from faults and defects.. In the event that you should find a fault in the products, report it as soon as possible, by contacting us using the specific form in the Customer Service section. All products sold comply with applicable Italian and European Union standards.

 

ONLINE PAYMENTS

We would like to inform you that for security purposes, payments by credit/Paypal cards are carried out via a virtual POS managed directly by the credit institution. We do not have access to your credit card data.

Casanita S.a.s uses a special system to check and verify all transactions that take place via the website, known as Secure Sockets Layer (SSL) to allow for the encryption of any potentially sensitive information.

 

JURISDICTION AND APPLICABLE LAW

All orders accepted by Casanita S.a.s. are understood to be contracted in Italy and are exclusively subject to Italian Law.